Patterson, who joined the Dallas-based airline in 1998, contends her medical condition became a professional barrier following a 2028 policy shift that permitted small cats and dogs in the cabin. According to the complaint filed last week in an Illinois district court, exposure to these animals leaves her violently ill, frequently necessitating emergency medical attention. Her legal team argues that the company’s refusal to facilitate flight reassignments or cabin changes constitutes a direct violation of the Americans with Disabilities Act.
While the airline previously offered staff the option to swap flight segments or take unpaid leave to avoid animal contact, Patterson’s suit alleges these measures were insufficient and discriminatory. By failing to provide a safe work environment, the airline effectively forced her to choose between losing income or risking her health on flights where she remained in proximity to pets. Southwest has not yet commented on the litigation.





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